Proactive Service to Non-account Customers

DHL SMS Proactive Notification will deliver proactive delivery details directly to your phone, allowing you to take immediate action. Simply indicate your mobile phonenumber on the Airwaybill when preparing your shipment.

What is DHL SMS Proactive Notification?

DHL SMS Proactive Notification automatically notifies you of the relevant delivery information, via SMS, once your shipments have been delivered.

How do I track shipments using DHL SMS Proactive Notification?

In order to use this service, all you have to do is write your mobile phone number on the DHL Airwaybill when you send your shipment.

What are the benefits?

• Convenience: No need to do any follow-up yourself. Just fill in your mobile phone number on the DHL Airwaybill and wait for your SMS delivery notification.
• Cost effective: This is a free service provided by DHL-SINOTRANS. (You will, however, have to pay any incoming telecoms charges to your mobile service provider if they apply).

For more information, contact your local customer service department