DHL-Sinotrans, the leading express company in China, today launched its hi-tech shipping tool DHL Connect and an integrated express information management solution - DHL XML-PI. With the launch of these new tools, DHL-Sinotrans now features an upgraded express information management solution of unparalleled sophistication, meeting diversified customers’ demands. The move underscores DHL’s ‘Customer First’ service proposition and its commitment to spearhead industry development and stimulate the growth of the express and logistics industry.

DHL XML-PI has integrated the strengths of DHL e-commerce tools, providing customers more choices for value-added services. By integrating various kinds of information access devices such as computer, telephone and mobile phone, the new express information management solution allows customers, according to their daily shipment volumes, to choose proper tools and stay on top of their shipments via computer, telephone or mobile phone anywhere, anytime, which will greatly simplify the way customers manage their shipments, increase the efficiency of their shipment delivery and management.

“DHL understands that to be competitive in a rapidly changing market, our customers require real-time information. The upgrade of DHL’s express information management tools represents an important milestone in the company’s technological development and applications,” said Wu Dongming, Managing Director of DHL-Sinotrans.
“Building on our extensive service experience and strong technological edge, DHL has consistently committed itself to provide state-of-the-art information provision tools and allow customers access to real-time business information. As a trade facilitator, DHL aims to help our customers become more competitive in international trade. We will continue to innovate and improve our technological applications to streamline the shipment procedure, and diversify our technological tools and contribute to the upgrade of service of the industry, as well as create more value, making DHL the first choice for our customers,” Mr. Wu added.

DHL’s various shipping and tracking tools can meet the diverse demands of customers. DHL-Sinotrans’ upgraded solution also offers plenty of personalized touches. All service features are available to customers on a 24/7 basis so that customers can conveniently access the shipment information at any time. The solution also features a function of detecting all air waybill numbers in emails sent to the system. With SMS Tracking, DHL will automatically forward an electronic notification after the shipment is picked up. Taking into account the time difference in various parts of the world, for the convenience of customers, the system can even avoid sending the notification message when it is late at night.

Leveraging its powerful IT resources and technologies, DHL-Sinotrans has been dedicated since its establishment in 1986 to drive the technology innovation and application by introducing a wide range of e-commerce service solutions that integrate the delivery process with customers’ internal management information, thereby contributing to the transparency in the shipment process, further helping every customers to easily access logistical information timely and accurately.

Overview of DHL-Sinotrans Express Information Management e-Commerce Tools

Shipping management tools(EasyShip)
Easy shipping management through the interface provided, including printing shipment label (letter or standard A4) and invoices, packing lists as well as reports.
Tracking shipment in three ways: shipment’s history, random shipment and shipment with reference information.
Provides pick-up booking, no limit to daily shipment volume or recovers’ record.
Stores shipment history for up to 397 days.

Web enabled shipping tools(DHL Connect)
Easy to install and use, efficient on-line help.
No need to contact Customer Service performs on-line pick-up booking
Automated destination coding
Printing Air Waybills and customer’s documentation on A4 paper, keeps shipment history for easy reference.
Automated on-line upgrade, available in multi language.
No limit to daily shipment volume or receivers’ record.

DHL WebShipping
Saves up to 3,000 receivers’ address information.
Printing Air Waybills on A4 paper, as well as customer documentation (i.e. Commercial/ proforma invoices).
Automated destination coding.
No need to contact Customer Service performs on-ling pick-up booking and real-time tracking.
Emails pre-alert to shipment consignees.
Stores up to 99 days of shipment history.

Integrated solutionDHL XML-PI
Performs shipment management including pick-up booking, printing Air Waybills on A4 paper, as well as tracking and tracing.
Flexible to use, time saving, provides customized shipment information.
No limit to receivers’ record.

Track and trace toolsDHL eTrack
Tracks up to 50 shipments at one time
Track and trace your shipment via email anywhere, anytime.
Sends your Air Waybill to track@dhl.com
Real-time status of your shipment within minutes
Shipment numbers can be automatically detected by the system for track and trace, saving customers’ time and effort

DHL Internet
Tracks customers’ shipments through DHL Website
Log on to www.cn.dhl.com, input air waybill number
Tracks 10 shipments at one time

SMS Tracking
Tracks shipments via mobile phone
Sends air waybill numbers through SMS messages, provides real-time status of shipments within seconds.
Easy to use

SMS Proactive Notification
Once the delivery is completed, a delivery notification will be sent to the mobile phone number that customer provided when booking a pick-up.
Automatic delivery notification, no need to track.