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Important Information


DHL Express Service During China Tomb-sweeping Holiday

China will be on three days holiday (Tomb-sweeping Day) from 2nd Apr to 4th Apr 2017. During these dates, , DHL will adjust its pickup and delivery service as below.

In general, no service will be provided on 2nd and 4th Apr and only stand-by pickup service (10am~4pm) will be provided on 3rd Apr. Meanwhile, DHL delivery service is only available upon request 1 day in advance, and provided shipment has arrived at destination service center. Normal pickups and deliveries will fully resume from 5th Apr (Wed) 2017 onwards. For detailed service information, please contact DHL Customer Service hotlineExternal Link.

The Stand-by pickup service refers to a moderate service standard that the service is available 10:00am -16:00pm, courier comes in 3 hours after shipment ready, weight limit to 50kg per piece and 300kg per shipment. Shipment export date after pickup is subject to DHL holiday flight schedule, and it may take longer transit time. Most updated shipment movement info is available in DHL official website and e-tracking tools.

For more details, please contact DHL Customer Service hotlineExternal Link, which is available 7X24, or contact your DHL sales representative. Thanks for your always support to DHL-Sinotrans!