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Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.

Phone

Customer Service Hotline: 95380 (Mainland China)
North China CS International Hotline: 86-10-59522899
East China CS International Hotline: 86-21-55514777
South China CS International Hotline: 86-20-86669288
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.
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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.
DHL Express Holiday Hours

Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest locationExternal Link / New Window.
SERVICE DURING CHINA NATIOANL DAY HOLIDAY
China will be on 7-days long holiday to celebrate China National Day from 1st Oct to 7th Oct. 2018. On occasion of this holiday, the 30th Sep 2018 (Sun.) will be working day in China based on government’s holiday arrangement. DHL will adjust the pickup and delivery service to cater for local customers’ demands under this holiday calendar.

In general, no service will be provided from 1st to 3rd and 7th Oct. and only stand-by pickup service (10am~4pm) will be provided from 04th Oct to 06th Oct. Please consult DHL Customer Service hotline for details. Meanwhile, no active delivery service during this holiday. Normal pickups and deliveries will fully resume from 8th Oct (Mon) 2018 onward.

The Stand-by pickup service refers to a moderate service standard that the service is available 10:00am -16:00pm, courier comes in 3 hours after shipment ready, weight limit to 30kg per piece and 300kg per shipment. Shipment export date after pickup is subject to DHL holiday flight schedule, and it may take longer transit time. Most updated shipment movement info is available in DHL official website and e-tracking tools.

 
 

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