Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.

If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.

If you would like to speak to a DHL Express Customer Service agent, please call your local Customer Service department.

Your Details

All fields marked with an asterisk (*) are mandatory.

Your Name *

Your E-Mail Address *

Retype E-Mail Address *

Your Postcode/Zip

Your Account Number

Your Location *

Telephone Number *

(eg: +1 800 225 5345 for US)

Comment Details

Select a Comment Type *

Tracking Comment
Shipment ID

Technical Inquiry

Sales Inquiry

Complaint

Service Inquiry

Other

Site Comments

Comments *

If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

View Data Protection Statement

DHL Express in China

Customer Service Hotline: 800-810-8000 (Toll-Free within China only)
For Mobile Phone User: 400-810-8000 (Toll-Free within China only)

North China CS International Hotline: 86-01-58601076
East China CS International Hotline: 86-21-55514777
South China CS International Hotline: 86-20-86669288

Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest location

Please note that during Christmas holidays* there may be changes to the DHL Express operational schedule particularly on the following dates:

December 24, 2013
December 31, 2013

During these dates, pick-ups, deliveries and transit times may be impacted, globally. Normal service will resume on January 3, 2014.

DHL Express is constantly optimizing our service to keep our customer commitments and respond specifically to customers' requirements. Should you have any inquiry regarding your shipment, please contact Customer Service.

* December 25, 2013 and January 1, 2014 are Public Holiday in most of the countries globally.